FERNAURIC

Return Policy

Our Commitment

Clear, fair, and transparent

At fernauric, we are committed to providing a clear, fair, and transparent returns process.

If you have any questions regarding returns or refunds, please contact our customer support team at [email protected].

1. Return Eligibility & Timeframes

Change of Mind Returns

Return requests for reasons unrelated to product quality must be submitted within 7 days of delivery. In such cases, return shipping costs are the responsibility of the customer.

Defective or Incorrect Items

If you receive an item that is defective, damaged, of unsatisfactory quality, or does not match the product description, you may request a return or refund within 30 days of delivery.

Once the issue has been verified, fernauric will cover the return shipping cost. You may choose between a replacement or a refund.

2. Conditions for Returned Items

To be eligible for a return, all items must meet the following requirements:

Items must be unused, unworn, and unwashed
Items must be returned in their original condition
Original packaging must be intact
Products must remain suitable for resale

Please note that sale or promotional items are not eligible for return or exchange, unless the item is confirmed to be defective or incorrect upon delivery.

3. Delivered but Not Received

If a package is marked as delivered but has not been received, please contact us within 24 hours of the delivery confirmation and provide reasonable proof of non-delivery.

Once the claim has been verified, fernauric will arrange either a replacement or a refund, as appropriate.

4. Special Circumstances

Refused Deliveries

If a package is refused, refunds will be processed only after the returned item has been received and inspected. Please note that original shipping fees are non-refundable.

Unauthorised Returns

Returns sent without prior approval may be refused. Any shipping or handling costs incurred due to unauthorised returns will be the responsibility of the customer.

Fraud Prevention

To protect both customers and our business, fernauric reserves the right to refuse returns that show signs of excessive wear, misuse, fraudulent behaviour, or violations of this policy.